Above all else, we are committed to providing our clients with the ultimate customer experience. Here are some qualities of our IT services.
Responsive
When your IT assets are down or need repair, it can slow down your business operations. This is why we prioritize quick response time for all of our customers.
At NCS Global, our customer service is proactive and ready to answer any questions you may have. The faster we can answer your requests, the faster we can get your technology operational.
“My team really enjoys working with NCS because they answer questions in a timely fashion and go above and beyond with assisting with issues they may have!”
— Team Manager, Global Cloud Services Provider
Efficient
There is no time to waste when your business’s technology is down. We take initiative for our customers so that they can spend more time focusing on their company and less time worrying about their IT. Our process is quick and clear to eliminate any stress our clients might have about their important assets.
“The whole team is easy to work with and extremely efficient. The process is seamless and makes my job so much easier! Thanks!!”
— Manager, Major Computer OEM
Customer Satisfaction
100% of our customers were very satisfied with the customer service they received at NCS Global. When you partner with us, expect nothing less than speedy response times, seamless processing and shipping, ease of process, and clear reporting. You no longer have to worry about the safety of your IT assets with our professional data security process.
“I’d like you to start teaching customer service to some of our other vendors. They could use a lesson from the best customer service organization I’ve ever worked with. Keep up the good work!”
— Facility Manager, Global Medical Device Manufacturer
Reliable
A truly reliable service keeps clients coming back, which is why we have held a 98% customer retention rate over the past 20 years. No matter if you are partnering with us for recycling, asset recovery, data destruction, or other IT management, we ensure you can rely on our team to take care of your needs. To better understand the service we provide, check out our 2023 Customer Survey. It features real customer feedback and demonstrates the professionalism of our IT experts.
“NCS staff is always courteous, professional, and responsive. Scheduled pickups are on time, and audit reports are clearly detailed.”
-NCS Global Customer
Why Choose NCS Global?At NCS, we have a proven track record of IT expertise and customer satisfaction. Our team is here to understand your needs and to provide exceptional IT services. It’s important to choose an IT provider that supports the efficiency and sustainability of your business to help reach company goals. If you are ready to partner with us at NCS Global or want to see how we can serve your business, request a quote today.