How ITAM and Repair Services Work Together to Maximize ROI

In enterprise environments, hardware assets underpin virtually every function, from operations and logistics to security and compliance. Yet, many organizations still separate IT asset management (ITAM) from hardware repair services, creating data silos and inefficiencies that result in missed return on investment (ROI).

In 2021, Deloitte’s inaugural Global ITAM Survey found that 84% of organizations reported their ITAM programs were not truly effective (source). Fast forward a few years, and the landscape has not shown significant improvement. According to Deloitte’s most recent findings, only 21% of organizations now consider their ITAM capabilities to be fully mature, while more than 60% cite a lack of visibility into asset lifecycle data as a key barrier to value realization.

This means most organizations are managing billions in infrastructure assets with only partial visibility, an approach that invites excess spend, unplanned outages, and poor refresh timing.

Why ITAM and Repair Services Must Work Together

A truly integrated model unites ITAM and repair services across a shared platform, allowing organizations to extract value and make proactive, lifecycle-based decisions. Here’s how the synergy works:

Repair Data Enhances Lifecycle Intelligence

When linked to ITAM systems, service records, failure patterns, and part replacements form a comprehensive view of asset condition. With integrated data, organizations can:

• Identify underperforming or at-risk assets
• Align refresh cycles with actual condition, not arbitrary dates
• Evaluate the total cost of ownership more accurately
  

Deloitte’s survey reveals that 41% of organizations anticipate ITAM to help extend the useful life of assets, yet most lack the necessary data integration to achieve this goal.

Unified Documentation Supports Compliance and Control

Centralizing asset and repair data simplifies internal audits, licensing, and sustainability tracking. IT leaders gain the ability to verify:

• Secure data destruction at end-of-life
• Warranty and service entitlements
• Chain-of-custody compliance

Notably, 36% of organizations cite audit readiness and regulatory compliance as the primary drivers of their ITAM strategy.

Predictive Maintenance Lowers Total Lifecycle Costs

NCS Global’s platform utilizes performance-based triggers to initiate service, thereby preventing unplanned downtime and avoiding premature refreshes. This aligns with Deloitte’s finding that reducing IT asset costs is the number one priority for 83% of surveyed organizations investing in ITAM strategies.

By linking service histories to asset value, we help clients eliminate reactive support cycles and stretch capital budgets further.

NCS Global’s Integrated Lifecycle Support Model

Our integrated ITAM and repair service model provides the visibility and control necessary for asset longevity and financial efficiency.

The ROI of Integration

From a financial perspective, ITAM/repair integration delivers:

• Extended Useful Life: Supports 2–3 additional years of asset value before refresh
• Capital Cost Avoidance: Reduces hardware procurement through better planning and reuse
• Operational Savings: Clients realize up to 30% lower support and repair costs
• Stronger Governance: Audit-ready data and traceability across the lifecycle
  

These benefits align with the top three expectations Deloitte reports for ITAM: cost reduction, risk mitigation, and lifecycle extension.

Maximize Your IT Hardware ROI

Enterprise IT is not just about infrastructure; it’s about maximizing the return on every device, every repair, and every refresh decision. NCS Global helps you do just that through tightly integrated ITAM and repair services.

Ready to modernize your hardware strategy? Connect with us to reduce costs, extend asset life, and improve control.